Service 07

Artificial intelligence applied to your business, not to the hype

Assistants that know your documentation, agents that work with your tools and processes automated with AI. We start with the problem, not the model.

Custom quote · Depends on scope

Before choosing a model, we understand the process, the data and who should have access to what.

Assistants over your documentation (RAG)

An assistant that answers your team or your customers using your own documents: manuals, procedures, contracts, catalogues or your incident history. Instead of expecting the model to «know» the answer, each query receives the relevant information from your sources and cites where it came from.

It respects permissions: each person only gets answers from documents they can already access. And it updates itself when the documents change, with no retraining.

Agents connected to your tools

An agent doesn't just answer: it queries the CRM or ERP, classifies requests, drafts emails, creates tasks or updates records. We design it with a closed list of actions, its own credentials with minimum permissions and human approval for anything with consequences, such as sending, paying or deleting.

Everything is logged: what it was asked, what it looked up and what it did. So it can be reviewed, audited and improved with judgement.

Data extraction and classification

Invoices, delivery notes, orders, emails or forms that someone copies by hand into another system. AI extracts the data, validates it against business rules and sends it to your ERP or CRM. When confidence is low, the case goes to human review instead of letting an error slip through.

Cloud, private or hybrid AI

We work with commercial models from providers such as OpenAI, Anthropic, Google or Mistral under business contracts, and with open models deployed on your infrastructure or in a European cloud. The choice depends on how sensitive the data is, the volume and the quality each task needs.

We put an intermediate layer between your application and the model, so changing provider or moving a case to private AI doesn't mean rebuilding the system.

Usual technologies

  • OpenAI
  • Anthropic
  • Mistral
  • Llama
  • Copilot Studio
  • n8n

Benefits

Why choose us

  • 01

    Less repetitive work

    Copying, searching and classifying stop eating your team's hours.

  • 02

    Answers with sources

    The assistant cites the document behind every answer.

  • 03

    Data under control

    You decide what information AI uses, where it's processed and who has access.

  • 04

    No vendor lock-in

    The architecture lets you change model without rebuilding the system.

FAQ

Questions about
artificial intelligence

Can't find what you're looking for? Email us at info@13solutions.es.

Is my data used to train AI models?

On business plans and contracted APIs, the main providers commit not to use your data to train their models. If the information is especially sensitive, we process it with models deployed on infrastructure you control.

Where do I start using artificial intelligence in my business?

With a specific process that takes time and has data available: answering internal questions, classifying emails or extracting data from documents. We build a prototype with real cases and measure the result before scaling up.

Do you build custom chatbots?

Yes, we build smart chatbots with or without AI, connected to your website, WhatsApp, social media or internal systems. You can use them for support, lead generation or process automation.

Available for new projects

Got a project in mind?

Tell us about it and we'll reply with a no-obligation proposal. If you can imagine it, we can code it.

✉️ Or write us your letter: What's your dream?

Trusted by

  • Arktic
  • Shakers
  • FisicalCoach
  • Digital Group